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Web Links [Tag : help desk software]
Support Center software to run centralized online customer support center that will handle multiple POP accounts, automatically turn customer emails into trouble tickets that can be efficiently managed based on status, queue assignment, support agents, priority etc. Automatize whole process with powerful email parser, manage support staff ccording to real-time statistics. Support Center is software with multilingual support, branding options (template based) and no limitations on number of support agents.
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Date Added: Mar 23, 2007 Hits: 15 Rating: 0.00 Votes: 0
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PHP > Scripts and Programs > Customer Support > Help Desk
PHP > Scripts and Programs > Email Systems
PHP > Scripts and Programs > Email Systems
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Date Added: Mar 23, 2007 Hits: 15 Rating: 0.00 Votes: 0
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SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available.
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Date Added: Nov 7, 2007 Hits: 5 Rating: 0.00 Votes: 0
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Date Added: Nov 7, 2007 Hits: 5 Rating: 0.00 Votes: 0
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