Hosting a Help Desk at your site is a great way to deliver customer services. It serves as a central point for managing customer support and sales inquiries.
Help Desk comes with an issue-tracking system, which allows your customers to track their requests on the Web. It also enables you to search and analyze issues and to prevent problems from recurring. However, customer requests are not always about problems. Many of them are seeking additional information about your products and services. You can use Help Desk to bridge the communication gap.

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Date Added: May 25, 2007 Hits: 5 Rating: 0.00 Votes: 0

SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available.

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Date Added: Nov 7, 2007 Hits: 5 Rating: 0.00 Votes: 0

HelpDesk is an enterprise Self-Service software that makes it easy for your customers to share information and knowledge with support stuff.Help Desk model

Adding and solving requests, sharing and finding knowledge has never been easier

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Date Added: Feb 14, 2008 Hits: 0 Rating: 0.00 Votes: 0

Omnistar Live is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site’s visitors and create a comprehensive web based knowledgebase. Omnistar Live’s dynamic call center support software also automatically tracks all support issues reported in a fully-featured customer support center.

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Date Added: Feb 22, 2008 Hits: 0 Rating: 0.00 Votes: 0

The aTicket project delivers a true open source ticket system to help manage support services. Distributed under the GPL v.2 licence, it is based on earlier open source projects known as eTicket and osTicket.

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Date Added: Aug 9, 2008 Hits: 0 Rating: 0.00 Votes: 0

One of the most important advantages is that you will not lose emails any more because of the SPAM filters used by many email providers. Your clients will be able to view your reply directly on a web page without having to login their email accounts. You can be 100% sure that you will receive all clients requests and they will read your replies !

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Date Added: Sep 1, 2008 Hits: 0 Rating: 0.00 Votes: 0