e11 help desk software for customer service and support via email, web, phone and fax. Your customers can create and update tickets via email or web based interface. e11 is 100% web based help desk software. A proven solution supporting more than 300,000 users, e11 help desk would give you access to reduce turnaround time. Now available with new features like integrated self help portal, discussion board, ticket threading, customer portal, automated FAQ, Active Directory integration, Escalation and Routing rules management and ticket queue management. With e11 help desk software you can transform your cost center to a revenue center! See also Admin and Rep Manual.

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Date Added: Oct 13, 2006 Hits: 2 Rating: 0.00 Votes: 0

phpTickets is a trouble ticket support system written in PHP and utilizes a mySQL databse for storage. Tickets can be entered manually or can also be pulled in automatically from any POP account

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Date Added: Oct 13, 2006 Hits: 4 Rating: 0.00 Votes: 0

Information Resource Manager

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Date Added: Oct 13, 2006 Hits: 1 Rating: 0.00 Votes: 0

DCL Demo is Up - Running 0.9.5RC2

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Date Added: Oct 13, 2006 Hits: 0 Rating: 0.00 Votes: 0

PHPHelpdesk started out for one main reason-- I couldn't find a better package available to do exactly what I wanted. So I wrote this helpdesk application. I started out with a small application that allowed users to login and submit tickets. Soon new features started to come. Before I knew it, the application had grown larger than I expected. More people started to use it and my life started to get busier. I've moved across the country a few times and focused on other aspects of my life. Needless to say, I've neglected this project.
Version 1.0 currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send emails to an assigned user.
Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better

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Date Added: Oct 13, 2006 Hits: 5 Rating: 0.00 Votes: 0

With ReadyDesk you can offer your customers different options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse through the support articles in the knowledge base, create tickets automatically by sending you an e-mail and even chat with you live, instantly.

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Date Added: Dec 23, 2006 Hits: 21 Rating: 5.00 Votes: 1

JRHelp is a web based helpdesk and email management application designed to streamline the operation of managing emails or support requests, with built in ticketing system , enabling you to provide better customer service to your customers

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Date Added: Jan 4, 2007 Hits: 23 Rating: 0.00 Votes: 0

Support Center software to run centralized online customer support center that will handle multiple POP accounts, automatically turn customer emails into trouble tickets that can be efficiently managed based on status, queue assignment, support agents, priority etc. Automatize whole process with powerful email parser, manage support staff ccording to real-time statistics. Support Center is software with multilingual support, branding options (template based) and no limitations on number of support agents.

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Date Added: Mar 23, 2007 Hits: 15 Rating: 0.00 Votes: 0

Tick-It

Tick-It is a PHP based and best viewed with any browser all-in-one online helpdesk system that supports MySQL, SQLite or PostgreSQL databases.

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Date Added: Mar 31, 2007 Hits: 10 Rating: 5.00 Votes: 1

ReadyDesk is a complete help desk and issue tracking solution that has powerful features to meet the demands of businesses of any size.

With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse through the support articles in the knowledge base, create tickets automatically by sending you an e-mail and even chat with you live online.

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Date Added: May 9, 2007 Hits: 3 Rating: 0.00 Votes: 0