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Ware Support is an online help desk system that allows your customers to create support tickets online. When a ticket is created, you receive an alert and can then respond to the customer. This system costs just $20.00 and includes unlimited updates for life. Once you have reviewed the demonstration below, you can place your order via PayPal or Credit Card.
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Date Added: Oct 13, 2006 Hits: 0 Rating: 0.00 Votes: 0
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The OneOrZero Open Source Task Management and Help Desk System is a powerful task management and help desk application, based to 'get the job done'.
Our large user community participates in a strong modification and support forum, and assists in making the product a leader in its class. With support for many languages (see our downloads page for the current languages) we are truly an internationally supported task management and help desk system.
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Date Added: Oct 13, 2006 Hits: 5 Rating: 2.00 Votes: 1
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Your website will look more professional by offering professional Support Help Desk Services. This services can gain supports from repeat customers, increase customer loyalty and satisfaction and eventually maximize your online profits
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Date Added: Oct 13, 2006 Hits: 2 Rating: 0.00 Votes: 0
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PowerHelpDesk includes the following features:
case registration by intranet or internet
intuitive operating and handling
PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
pursuit of the course of a case / ticket
shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
quicker reaction time on newly opened cases
clear separation between assigned and unassigned cases / tickets
case survey for the user
Workflow: notes / commentaries to a case.
three levels of authorization:
administrators or hotline agents (full rights)
departmental head (enlarged basic rights)
assistant/staff member (basic rights)
user area in which the staff member can change his own files (phone etc.)
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Date Added: Oct 13, 2006 Hits: 2 Rating: 0.00 Votes: 0
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eDesk'05 is an advanced application with a wide range of features. It does more than we can possibly describe in a single page, but we've highlighted its major features here. Explore these pages to dig deeper into eDesk's rich feature set; here's an at-a-glance summary
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Date Added: Oct 13, 2006 Hits: 4 Rating: 0.00 Votes: 0
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Regain control of your support needs! Helpdesk actually reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests from e-mail and online into one global manageable system. By integrating support requests with an active knowledge base and smart search tools, more issues are resolved before the client even contacts support. Administration allows extreme communication between staff members to efficiently respond to support requests. Clean organized information provides for fast response times, along with smart features that auto assign clients to specific staff members to minimize wasted time for your staff members
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Unlimited number of tickets allowed
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and uploaded attachments
Quick and easy signup for users
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Full six months of free technical support
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Date Added: Oct 13, 2006 Hits: 7 Rating: 5.00 Votes: 1
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