6136trouble ticketing system written in PERL5http://www.gashalot.com/software/webtts/index.phpThis software is distributed under the GPL (included with the software). The requirements are very minimal, and the best part is it will run in ANY web browser! No more obscure command lines, or attempts to get eMail-based systems working properly. I designed the system to be portable, easy to use and functional. I use it every day in my job as a Systems Administrator at Cybermax in Jacksonville, FL.CGI and Perl > Scripts and Programs > Customer SupportOct 10, 2006
AtomicDesk is specially designed to help your company significantly reduce staff workload. As your FAQ / KnowledgeBase grows, the percentage of clients successfully served by AtomicDesk without staff assistance is ascending. Intelligent autoresponder system sends the best-matching answers from FAQ / KnowledgeBase in autoresponse to initial user's e-mail message. Fuzzy logic search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
Once you use CosmicContacts v2.5 (formerly Inquiry Handler) you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments.
Good news! The ultimate web based help desk software is here from WonderDesk?. The WonderDesk help desk solution was designed to help your company offer the ultimate customer satisfaction. The best part is?WonderDesk help desk software pays for itself in no time because great customer support equals happy customers and even more sales.
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