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Helpdesks and Support Centers
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Helpdesks and Support Centers
http://mailbox.univie.ac.at/~le/helpdeskmail/
Mail is not just another webmail application, one can assign a "user-id" for a mail (for example an account number) to track down how often one user asks for help (and what your coworkers answered), plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link. (Of course, there's a public interface to this Knowledge Base, too, so your customers can search for answers on their own, if they want - and if you filled the Knowledge Base with answers :-) ).
CGI and Perl > Scripts and Programs > Customer Support
Oct 10, 2006
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Welcome to the home of an open source trouble ticket system. Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form, while the help desk software assigns unique number to each service request and saves it in the database to review at any time. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow.
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SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.
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We are one of the industry leaders in PHP and CGI scripts. Our classifieds script, The World Wide Classifieds is the de facto standard for classifieds scripts on the web.
We also provide many other commercial and free scripts for the webmaster who needs to automate their site.
We also provide many other commercial and free scripts for the webmaster who needs to automate their site.
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MessageSuite is a professional messaging software suited for helpdesk and trouble ticket solutions, live support management and project related communication.
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Increase customer satisfaction while reducing your own expenses and shorten the answer time for all support & pre-sale inquiries - MessageSuite is the first choice !
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This software is distributed under the GPL (included with the software). The requirements are very minimal, and the best part is it will run in ANY web browser! No more obscure command lines, or attempts to get eMail-based systems working properly. I designed the system to be portable, easy to use and functional. I use it every day in my job as a Systems Administrator at Cybermax in Jacksonville, FL.
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