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Help Desk OnlineTM is a fully automated web based help desk.
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Help Desk OnlineTM is a fully automated web based help desk.
http://www.eastwright.com/internet/hdol/index.html
Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:
CGI and Perl > Scripts and Programs > Customer Support
Oct 10, 2006
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Other links at CGI and Perl > Scripts and Programs > Customer Support
AtomicDesk is specially designed to help your company significantly reduce staff workload. As your FAQ / KnowledgeBase grows, the percentage of clients successfully served by AtomicDesk without staff assistance is ascending. Intelligent autoresponder system sends the best-matching answers from FAQ / KnowledgeBase in autoresponse to initial user's e-mail message. Fuzzy logic search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
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SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.
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Designed to be an all-in-one online helpdesk, Support System by Ascad Networks features a powerful ticketing system, a livechat system, a knowledgebase builder, and a built-in frequently-asked-questions manager. Feature-packed and designed for website of all sizes, both your customers and support staff will be happy to have the reliability of Support System handling their support needs.
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PerlDesk is a browser based help desk software and email management solution designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organise client communications.
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Mail is not just another webmail application, one can assign a "user-id" for a mail (for example an account number) to track down how often one user asks for help (and what your coworkers answered), plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link. (Of course, there's a public interface to this Knowledge Base, too, so your customers can search for answers on their own, if they want - and if you filled the Knowledge Base with answers :-) ).
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