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OTRS is an Open source Ticket Request System
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OTRS is an Open source Ticket Request System
http://otrs.org/
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
CGI and Perl > Scripts and Programs > Customer Support
Oct 10, 2006
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Other links at CGI and Perl > Scripts and Programs > Customer Support
The other LIVE customer support scripts out there are charging an arm and a leg for a VERY simple script. Not us - cgiScript developed one for you that is powerful and inexpensive.
Our application doesn't require any additional software, no monthly payments, no expensive programming or hardware. Our seamless technology lets you establish one-on-one conversations in real time with anyone who visits your company's site using a standard Web browser. This open dialogue makes it easy to immediately answer questions, provide information, and close sales.
Our application doesn't require any additional software, no monthly payments, no expensive programming or hardware. Our seamless technology lets you establish one-on-one conversations in real time with anyone who visits your company's site using a standard Web browser. This open dialogue makes it easy to immediately answer questions, provide information, and close sales.
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We are one of the industry leaders in PHP and CGI scripts. Our classifieds script, The World Wide Classifieds is the de facto standard for classifieds scripts on the web.
We also provide many other commercial and free scripts for the webmaster who needs to automate their site.
We also provide many other commercial and free scripts for the webmaster who needs to automate their site.
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Designed to be an all-in-one online helpdesk, Support System by Ascad Networks features a powerful ticketing system, a livechat system, a knowledgebase builder, and a built-in frequently-asked-questions manager. Feature-packed and designed for website of all sizes, both your customers and support staff will be happy to have the reliability of Support System handling their support needs.
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perlsupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
It is based on my former "all my support" script but is a rewrite with new features.
Features:
One or more staff members use one POP3-Account to send and receive requests.
It is based on my former "all my support" script but is a rewrite with new features.
Features:
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Once you use CosmicContacts v2.5 (formerly Inquiry Handler) you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments.
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