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The WonderDesk help desk solution
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The WonderDesk help desk solution
http://www.wonderdesk.com/
Good news! The ultimate web based help desk software is here from WonderDesk?. The WonderDesk help desk solution was designed to help your company offer the ultimate customer satisfaction. The best part is?WonderDesk help desk software pays for itself in no time because great customer support equals happy customers and even more sales.
CGI and Perl > Scripts and Programs > Customer Support
Oct 10, 2006
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Other links at CGI and Perl > Scripts and Programs > Customer Support
PerlDesk is a browser based help desk software and email management solution designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organise client communications.
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OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
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Designed to be an all-in-one online helpdesk, Support System by Ascad Networks features a powerful ticketing system, a livechat system, a knowledgebase builder, and a built-in frequently-asked-questions manager. Feature-packed and designed for website of all sizes, both your customers and support staff will be happy to have the reliability of Support System handling their support needs.
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Mail is not just another webmail application, one can assign a "user-id" for a mail (for example an account number) to track down how often one user asks for help (and what your coworkers answered), plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link. (Of course, there's a public interface to this Knowledge Base, too, so your customers can search for answers on their own, if they want - and if you filled the Knowledge Base with answers :-) ).
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The other LIVE customer support scripts out there are charging an arm and a leg for a VERY simple script. Not us - cgiScript developed one for you that is powerful and inexpensive.
Our application doesn't require any additional software, no monthly payments, no expensive programming or hardware. Our seamless technology lets you establish one-on-one conversations in real time with anyone who visits your company's site using a standard Web browser. This open dialogue makes it easy to immediately answer questions, provide information, and close sales.
Our application doesn't require any additional software, no monthly payments, no expensive programming or hardware. Our seamless technology lets you establish one-on-one conversations in real time with anyone who visits your company's site using a standard Web browser. This open dialogue makes it easy to immediately answer questions, provide information, and close sales.
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