6104Streamline customer communication & supporthttp://www.focalmedia.net/activdesk.htmlStreamline customer communication & support with ease and total control - No matter how demanding the task. ActivDesk will save you time, save you money and will put your customers first.
Supporting your customers is one of the most important things you can do as a business owner. This is probably one of the most overlooked aspects when it comes to selling products and services and in many instances will mean the difference between a sale or a lost sale.
In today's information age, your customers deserve and demand great customer support. It is very assuring to customers when there is support and that it is being handled in an organized and professional mannerCGI and Perl > Scripts and Programs > Customer SupportOct 10, 2006FocalMedia.Net
We are one of the industry leaders in PHP and CGI scripts. Our classifieds script, The World Wide Classifieds is the de facto standard for classifieds scripts on the web.
We also provide many other commercial and free scripts for the webmaster who needs to automate their site.
Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:
This software is distributed under the GPL (included with the software). The requirements are very minimal, and the best part is it will run in ANY web browser! No more obscure command lines, or attempts to get eMail-based systems working properly. I designed the system to be portable, easy to use and functional. I use it every day in my job as a Systems Administrator at Cybermax in Jacksonville, FL.
Mail is not just another webmail application, one can assign a "user-id" for a mail (for example an account number) to track down how often one user asks for help (and what your coworkers answered), plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link. (Of course, there's a public interface to this Knowledge Base, too, so your customers can search for answers on their own, if they want - and if you filled the Knowledge Base with answers :-) ).
perlsupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
It is based on my former "all my support" script but is a rewrite with new features.
Features:
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updates to the site and any special offers that may be
of interest to you.