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support request tracking script
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support request tracking script
http://www.perlcoders.com/main/scripts.html?script=SuportMan
SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.
CGI and Perl > Scripts and Programs > Customer Support
Oct 10, 2006
Perlcoders
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Other links at CGI and Perl > Scripts and Programs > Customer Support
Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:
Category:
MessageSuite is a professional messaging software suited for helpdesk and trouble ticket solutions, live support management and project related communication.
Increase customer satisfaction while reducing your own expenses and shorten the answer time for all support & pre-sale inquiries - MessageSuite is the first choice !
Increase customer satisfaction while reducing your own expenses and shorten the answer time for all support & pre-sale inquiries - MessageSuite is the first choice !
Category:
perlsupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
It is based on my former "all my support" script but is a rewrite with new features.
Features:
One or more staff members use one POP3-Account to send and receive requests.
It is based on my former "all my support" script but is a rewrite with new features.
Features:
Category:
Mail is not just another webmail application, one can assign a "user-id" for a mail (for example an account number) to track down how often one user asks for help (and what your coworkers answered), plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link. (Of course, there's a public interface to this Knowledge Base, too, so your customers can search for answers on their own, if they want - and if you filled the Knowledge Base with answers :-) ).
Category:
Streamline customer communication & support with ease and total control - No matter how demanding the task. ActivDesk will save you time, save you money and will put your customers first.
Supporting your customers is one of the most important things you can do as a business owner. This is probably one of the most overlooked aspects when it comes to selling products and services and in many instances will mean the difference between a sale or a lost sale.
In today's information age, your customers deserve and demand great customer support. It is very assuring to customers when there is support and that it is being handled in an organized and professional manner
Supporting your customers is one of the most important things you can do as a business owner. This is probably one of the most overlooked aspects when it comes to selling products and services and in many instances will mean the difference between a sale or a lost sale.
In today's information age, your customers deserve and demand great customer support. It is very assuring to customers when there is support and that it is being handled in an organized and professional manner
Category:
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