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reduce staff workload
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http://www.atomicsoft.com/helpdesk_sql/
AtomicDesk is specially designed to help your company significantly reduce staff workload. As your FAQ / KnowledgeBase grows, the percentage of clients successfully served by AtomicDesk without staff assistance is ascending. Intelligent autoresponder system sends the best-matching answers from FAQ / KnowledgeBase in autoresponse to initial user's e-mail message. Fuzzy logic search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
CGI and Perl > Scripts and Programs > Customer Support
Oct 10, 2006
AtomicSoft Ltd.
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Our application doesn't require any additional software, no monthly payments, no expensive programming or hardware. Our seamless technology lets you establish one-on-one conversations in real time with anyone who visits your company's site using a standard Web browser. This open dialogue makes it easy to immediately answer questions, provide information, and close sales.
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Designed to be an all-in-one online helpdesk, Support System by Ascad Networks features a powerful ticketing system, a livechat system, a knowledgebase builder, and a built-in frequently-asked-questions manager. Feature-packed and designed for website of all sizes, both your customers and support staff will be happy to have the reliability of Support System handling their support needs.
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MessageSuite is a professional messaging software suited for helpdesk and trouble ticket solutions, live support management and project related communication.
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Increase customer satisfaction while reducing your own expenses and shorten the answer time for all support & pre-sale inquiries - MessageSuite is the first choice !
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This software is distributed under the GPL (included with the software). The requirements are very minimal, and the best part is it will run in ANY web browser! No more obscure command lines, or attempts to get eMail-based systems working properly. I designed the system to be portable, easy to use and functional. I use it every day in my job as a Systems Administrator at Cybermax in Jacksonville, FL.
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