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SupportPRO SupportDesk - Web Based helpdesk software with integrated knowledge base
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SupportPRO SupportDesk - Web Based helpdesk software with integrated knowledge base
http://www.supportpro.net
SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available.
PHP > Scripts and Programs > Customer Support > Help Desk
ticket support system ticket support online ticket support software customer complaint management software help desk software help desk web based help desk software customer service helpdesk help desk application help desk online help desk solut
Nov 7, 2007
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SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available.
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iScripts SonicBB is a user-friendly and fully customizable bulletin board package. iScripts SonicBB is compatible with any web server/operating system combo with PHP 4.x or higher installed .It could be hosted on your site and could be integrated with your existing databases .You can create electronic surveys with unlimited questions and answer methods for data collection, analysis and reporting. iScripts SonicBB is coming with the features like Unlimited forums/categories/members, IP address banning, Powerful search, Avatar support, Smiley Manager, Ranks, HTML editor, moderator capability etc…
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iScripts EasyCreate is an online website building and publishing software enabling web hosting companies, web developers, ASPs, and ISPs to offer branded site builder services to your clients. iScripts EasyCreate is an open source software you install on your server and can integrate with your account manager and supports unlimited users/sites. Your clients can create and maintain a high quality website without any html programming. By selecting from a number of existing templates, the quality of the website is exceptional. There are hundreds of professional layouts in different categories. EasyCreate is perfect site builder for newbies and experts with two intuitive, easy to use, WYSIWYG editors, a simple one and an advanced content management editor. Your clients can add features like contact forms, guestbook etc.. by click of a button. It also has an integrated search engine submissions, image gallery etc.. iScripts EasyCreate supports Paypal, 2Checkout, LinkPoint, Authorize.net and Google Checkout payment gateways.
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iScripts eSwap enables you to create a virtual swap meet site in minutes. End users can list items for swap, sell or buy. iScripts eSwap is a feature rich swapping system that enables end users to swap any unwanted items from their home or business to others who may have use for them. They can also list their wish list for trading stuff. eSwap lets you charge users a fee for listing, featured listing and optional escrow service. Credit card payments through Authorize.net gateway and paypal is supported. Also offline payment methods are supported. The powerful admin section allows you to have multiple categories, sub categories and control every aspects of the business. iScripts eSwap is coming with the features like Unlimited number of users/categories/products , One click featured products, Free/paid registration, Templates etc..
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iScripts EasyIndex Business Directory Script is a free, professional, full-featured and simple tool to create fast, flexible and user-friendly Business Directory. This is perfect for creating regional and vertical market business directories. Charge your local businesses to provide exposure. It supports products and services, banners and logos. Business Directory Script can be the best choice for large and loaded Business Directories and also suits the requirements of small and medium Yellow Pages. You can integrate Business Directory Script into an existing site or create a standalone full-featured Business Directory Portal. A powerful administrative panel allows you to manage all aspects of the directory. This is an Open source software and can be customized for your specific needs.
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
EXO PHPDesk - A free helpdesk software written in PHP with MySQL backend, allows companies to interact with their customers with easy to use interface, consisting of Administraton, Staff, and Members Area.
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Make your life easier with Online Work Order Suite (OWOS) Lite for PHP, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
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3. ReadyDesk
ReadyDesk is a complete help desk and issue tracking solution that has powerful features to meet the demands of businesses of any size.
With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse through the support articles in the knowledge base, create tickets automatically by sending you an e-mail and even chat with you live online.
With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse through the support articles in the knowledge base, create tickets automatically by sending you an e-mail and even chat with you live online.
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JRHelp is a web based helpdesk and email management application designed to streamline the operation of managing emails or support requests, with built in ticketing system , enabling you to provide better customer service to your customers
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Support Center software to run centralized online customer support center that will handle multiple POP accounts, automatically turn customer emails into trouble tickets that can be efficiently managed based on status, queue assignment, support agents, priority etc. Automatize whole process with powerful email parser, manage support staff ccording to real-time statistics. Support Center is software with multilingual support, branding options (template based) and no limitations on number of support agents.
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