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Database-Driven WWW Help System
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Database-Driven WWW Help System
http://www.15seconds.com/issue/991111.htm
The problem is that they simply had a quick question and thought the help option would generate a quick and simple answer. Yet they entered a world where they must now click and scroll through massive amounts of data in hopes of finding the answer to the now forgotten question. Worse yet, they may have bypassed your site altogether, since they could not get their answer quickly or were simply annoyed at the effort needed to find some help
ASP > Tips and Tutorials > Customer Support
Oct 10, 2006
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The problem is that they simply had a quick question and thought the help option would generate a quick and simple answer. Yet they entered a world where they must now click and scroll through massive amounts of data in hopes of finding the answer to the now forgotten question. Worse yet, they may have bypassed your site altogether, since they could not get their answer quickly or were simply annoyed at the effort needed to find some help
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