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phphelpdesk 1.0.2 DEV. RELEASE
17644
phphelpdesk 1.0.2 DEV. RELEASE
http://phphelpdesk.sourceforge.net/
PHPHelpdesk started out for one main reason-- I couldn't find a better package available to do exactly what I wanted. So I wrote this helpdesk application. I started out with a small application that allowed users to login and submit tickets. Soon new features started to come. Before I knew it, the application had grown larger than I expected. More people started to use it and my life started to get busier. I've moved across the country a few times and focused on other aspects of my life. Needless to say, I've neglected this project.
Version 1.0 currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send emails to an assigned user.
Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006
Version 1.0 currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send emails to an assigned user.
Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006
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PHPHelpdesk started out for one main reason-- I couldn't find a better package available to do exactly what I wanted. So I wrote this helpdesk application. I started out with a small application that allowed users to login and submit tickets. Soon new features started to come. Before I knew it, the application had grown larger than I expected. More people started to use it and my life started to get busier. I've moved across the country a few times and focused on other aspects of my life. Needless to say, I've neglected this project.
Version 1.0 currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send emails to an assigned user.
Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better
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Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better
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