NEW LISTINGS 
HOT LISTINGS
TOP RATED
EDITOR PICK
ADD A LISTING
UPDATE A LISTING
GET RATED
UPGRADE A LISTING
HOT LISTINGS
TOP RATED
EDITOR PICK
ADD A LISTING
UPDATE A LISTING
GET RATED
UPGRADE A LISTING
Information Resource Manager
17642
Information Resource Manager
http://sourceforge.net/projects/irm/
Information Resource Manager
PHP > Scripts and Programs > Customer Support > Help Desk
Oct 13, 2006
Write a Review
Add to My Favorite
Refer it to Friend
Report Broken Link
| |
|
||
| Bookmark Information Resource Manager: |
|||
Other links at PHP > Scripts and Programs > Customer Support > Help Desk
PHPHelpdesk started out for one main reason-- I couldn't find a better package available to do exactly what I wanted. So I wrote this helpdesk application. I started out with a small application that allowed users to login and submit tickets. Soon new features started to come. Before I knew it, the application had grown larger than I expected. More people started to use it and my life started to get busier. I've moved across the country a few times and focused on other aspects of my life. Needless to say, I've neglected this project.
Version 1.0 currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send emails to an assigned user.
Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better
Version 1.0 currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send emails to an assigned user.
Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better
Category:
Omnistar Live is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site’s visitors and create a comprehensive web based knowledgebase. Omnistar Live’s dynamic call center support software also automatically tracks all support issues reported in a fully-featured customer support center.
Category:
SupportPRO SupportDesk is developed and maintained by SupportPRO.com with this insight of helping businesses to communicate with their clients effectively. Years of experience in handling customers from the web hosting industry in particular has made SupportPRO.com able to model the software in the most efficient and flexible way.
Category:
Trouble Ticket is a complete, free, web-based 'ticket' system for your company's IT department help desk (although it has many other uses). It allows users to enter support requests and it provides the IT staff with an easy and organized interface for working on and managing the requests. Trouble Ticket is well-documented and actively developed. It has many useful features and it is highly customizeable.
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management
Category:
bigWebDesk's "Asset Management". This feature will allow your organization to combine service requests,helpdesk tickets, and Asset Management into one easy-to-use interface. More >
Category:
Main Category
192
2037
816
286
175
1802
1222
911
1163
7478
70
907
59
2222
174
Join Mailing List
Joining mailing list will entitle you
to receive occasional emails informing you of news and
updates to the site and any special offers that may be
of interest to you.
Top 10
Directory Statistics
Links: 19493
Categories: 1275
Registered Users: 748
Mailing List Subscribers: 2046
Unique Outgoing Hits: 227527
Pagerank Statistics
PHP News