OutSourcingIT provides business-centric product development services to it's clients. We offer more than just an exceptional software development capability. We partner with our clients to help build and grow their businesses. We help our clients at any point in their lifecycle: from refining a new business idea, to reinventing a legacy solution.
Support Center software to run centralized online customer support center that will handle multiple POP accounts, automatically turn customer emails into trouble tickets that can be efficiently managed based on status, queue assignment, support agents, priority etc. Automatize whole process with powerful email parser, manage support staff ccording to real-time statistics. Support Center is software with multilingual support, branding options (template based) and no limitations on number of support agents.
Regain control of your support needs! Helpdesk actually reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests from e-mail and online into one global manageable system. By integrating support requests with an active knowledge base and smart search tools, more issues are resolved before the client even contacts support. Administration allows extreme communication between staff members to efficiently respond to support requests. Clean organized information provides for fast response times, along with smart features that auto assign clients to specific staff members to minimize wasted time for your staff members
SupportPRO SupportDesk is developed and maintained by SupportPRO.com with this insight of helping businesses to communicate with their clients effectively. Years of experience in handling customers from the web hosting industry in particular has made SupportPRO.com able to model the software in the most efficient and flexible way.
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