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e11 Help Desk is
17640 e11 Help Desk is http://www.e11online.com e11 help desk software for customer service and support via email, web, phone and fax. Your customers can create and update tickets via email or web based interface. e11 is 100% web based help desk software. A proven solution supporting more than 300,000 users, e11 help desk would give you access to reduce turnaround time. Now available with new features like integrated self help portal, discussion board, ticket threading, customer portal, automated FAQ, Active Directory integration, Escalation and Routing rules management and ticket queue management. With e11 help desk software you can transform your cost center to a revenue center! See also Admin and Rep Manual. PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006

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At last . . . take absolute control of your company inbox, ticket management and live chat support. Omni Helpdesk is an all in one solution designed to provide first-rate support your clients deserve.
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The aTicket project delivers a true open source ticket system to help manage support services. Distributed under the GPL v.2 licence, it is based on earlier open source projects known as eTicket and osTicket.
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To make the website more attractive we need to put some dynamic pages in the site. Dynamic pages may be Polls, Contact form, feed back form etc. With the feedback form the clients will be able to have contact relationship with you. They can post enquiry about your product or services. With the contact form it will be easy to build a strong customer relation. The contact form delivered by AJ Square Inc is easy to install. Just copy the files into server and and give the link. You can start receving orders in your mail box. Its a complex but easy to work form to mail script.
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Vision Desk is the new help desk software for Trouble Ticketing and Knowledge Management.

The main functionalities are:
? The Help desk is available and monitored 24/24, 7 days per week.
? Structured and easily interrogated Corporate Knowledge Management.
? Completely automated trouble ticket handling.
? Multi-channel request handling (email, web, sms, paper).
? Active web based Architecture.
? Telephony integration.
? Self-service for customers over web.
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ReadyDesk is a complete help desk and issue tracking solution that has powerful features to meet the demands of businesses of any size.

With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse through the support articles in the knowledge base, create tickets automatically by sending you an e-mail and even chat with you live online.
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