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Techtables
17639 Techtables http://techtables.sourceforge.net There are many "Trouble Ticket" systems out there, but I found that most of them are for software bug tracking or general customer service. I wanted something to help me manage a small network. It is important to be able to track trouble tickets against particular pieces of hardware or users PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006

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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
Your website will look more professional by offering professional Support Help Desk Services. This services can gain supports from repeat customers, increase customer loyalty and satisfaction and eventually maximize your online profits
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bigWebDesk's "Asset Management". This feature will allow your organization to combine service requests,helpdesk tickets, and Asset Management into one easy-to-use interface. More >
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Make your life easier with Online Work Order Suite (OWOS) Lite for PHP, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
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Regain control of your support needs! Helpdesk actually reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests from e-mail and online into one global manageable system. By integrating support requests with an active knowledge base and smart search tools, more issues are resolved before the client even contacts support. Administration allows extreme communication between staff members to efficiently respond to support requests. Clean organized information provides for fast response times, along with smart features that auto assign clients to specific staff members to minimize wasted time for your staff members
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In purchasing your product or service, your customers have started in what will be a long relationship with your company. However, communication is the key to earning and retaining their loyalty - and that requires more than just timely responses and useful answers. By de-emphasizing common support tool concepts such as tickets and focusing on providing efficient communication, we make it easy to keep your customers happy and feeling valued without adding strain on your support organization.
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