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guanxiCRM Business Solution
17636 guanxiCRM Business Solution http://sourceforge.net/projects/guanxicrm/ guanxiCRM Business Solution PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006

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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem.
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phpTickets is a trouble ticket support system written in PHP and utilizes a mySQL databse for storage. Tickets can be entered manually or can also be pulled in automatically from any POP account
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e11 help desk software for customer service and support via email, web, phone and fax. Your customers can create and update tickets via email or web based interface. e11 is 100% web based help desk software. A proven solution supporting more than 300,000 users, e11 help desk would give you access to reduce turnaround time. Now available with new features like integrated self help portal, discussion board, ticket threading, customer portal, automated FAQ, Active Directory integration, Escalation and Routing rules management and ticket queue management. With e11 help desk software you can transform your cost center to a revenue center! See also Admin and Rep Manual.
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At last . . . take absolute control of your company inbox, ticket management and live chat support. Omni Helpdesk is an all in one solution designed to provide first-rate support your clients deserve.
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Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:
AJAX based Rich User Interface
Active Directory (LDAP), vBulletin, ModernBill integration
ViewShare feature allowing you to guide your clients in realtime
Staff to Staff Voice Chats
SLA's, Work Schedules and Escalations
Detailed Reports and Analytics
Microsoft? Outlook? Integration
Teamwork module allowing you to create shared Events, Contacts and Tasks
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