17632Service with a Smile?http://www.ezyhelpdesk.comI walked into a local store the other day to spend some money; I wanted to buy a gift for my husband of a new beer brewed in Scotland - I had been told that the store carried it, but I couldn't find it at all. So I decided to ask the assistant to show me where on the shelves it was stored - and I got the grumpiest, most sullen response. What a disappointment - it really put me off and I reluctantly bought the beer while vowing never to step into the store again, unless it was unavoidable. As I was leaving the store, a similar thing happened to another customer - who was deeply unhappy about his treatment.
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?PHP > Scripts and Programs > Customer Support > Help DeskOct 13, 2006
eDesk'05 is an advanced application with a wide range of features. It does more than we can possibly describe in a single page, but we've highlighted its major features here. Explore these pages to dig deeper into eDesk's rich feature set; here's an at-a-glance summary
Desklance is a feature packed web based Support and email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal Support solution for companies with one or more members of staff or for those who want to organise client support. As Desklance is a web based Support, your staff can also use it while on the move. And customers can send requests in using their normal email client. Try the online demonstration of our software, or read the feature list for more information.
DeskLance Technologies Ltd has been providing Internet and software solutions for small and large businesses alike since 2005. With unparalleled expertise, personalized customer service and cutting edge solutions, DeskLance Technologies is focused on the delivery of business-driven Internet solutions and an excellent client experience. Our services are driven from direct client feedback and changing market forces.
With most of our team-holding graduate degrees and post-graduate degrees in Computer Science and Software Engineering, we count Business Consultants, Business Analysts, Project Managers, Computer Programmers, Network Administrators, database administrators, and multimedia designers as valued contributors to our team
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