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Dapper Desk Version 5
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Dapper Desk Version 5
http://www.dapperdesk.com/
Dapper Desk Version 5 is a titan in the arena of help desk software. We have taken our product to a new level and are rocking our competition with amazing, reliable performance and a feature set that is unmatched anywhere at any price!
PHP > Scripts and Programs > Customer Support > Help Desk
Oct 13, 2006
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
Flextic is a helpdesk management application based on a ticket system, one of the most elastic and feature-packed live support packages.
Many personalization functions, easy to use client interfaces for your visitors, ticket management, faq, news, options, skins, languages, ...
Create a lot of groups a more powerful use of user/admin Area, create staff, admin, superadmin, user, validator, ...
Many personalization functions, easy to use client interfaces for your visitors, ticket management, faq, news, options, skins, languages, ...
Create a lot of groups a more powerful use of user/admin Area, create staff, admin, superadmin, user, validator, ...
Category:
In purchasing your product or service, your customers have started in what will be a long relationship with your company. However, communication is the key to earning and retaining their loyalty - and that requires more than just timely responses and useful answers. By de-emphasizing common support tool concepts such as tickets and focusing on providing efficient communication, we make it easy to keep your customers happy and feeling valued without adding strain on your support organization.
Category:
Your website will look more professional by offering professional Support Help Desk Services. This services can gain supports from repeat customers, increase customer loyalty and satisfaction and eventually maximize your online profits
Category:
I walked into a local store the other day to spend some money; I wanted to buy a gift for my husband of a new beer brewed in Scotland - I had been told that the store carried it, but I couldn't find it at all. So I decided to ask the assistant to show me where on the shelves it was stored - and I got the grumpiest, most sullen response. What a disappointment - it really put me off and I reluctantly bought the beer while vowing never to step into the store again, unless it was unavoidable. As I was leaving the store, a similar thing happened to another customer - who was deeply unhappy about his treatment.
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?
Category:
Trouble Ticket is a complete, free, web-based 'ticket' system for your company's IT department help desk (although it has many other uses). It allows users to enter support requests and it provides the IT staff with an easy and organized interface for working on and managing the requests. Trouble Ticket is well-documented and actively developed. It has many useful features and it is highly customizeable.
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management
Category:
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