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OutSourcingIT provides business-centric
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OutSourcingIT provides business-centric
http://www.e-commsolutions.com
OutSourcingIT provides business-centric product development services to it's clients. We offer more than just an exceptional software development capability. We partner with our clients to help build and grow their businesses. We help our clients at any point in their lifecycle: from refining a new business idea, to reinventing a legacy solution.
PHP > Scripts and Programs > Customer Support > Help Desk
Oct 13, 2006
Sumit Biswas
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
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phpTickets is a trouble ticket support system written in PHP and utilizes a mySQL databse for storage. Tickets can be entered manually or can also be pulled in automatically from any POP account
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I walked into a local store the other day to spend some money; I wanted to buy a gift for my husband of a new beer brewed in Scotland - I had been told that the store carried it, but I couldn't find it at all. So I decided to ask the assistant to show me where on the shelves it was stored - and I got the grumpiest, most sullen response. What a disappointment - it really put me off and I reluctantly bought the beer while vowing never to step into the store again, unless it was unavoidable. As I was leaving the store, a similar thing happened to another customer - who was deeply unhappy about his treatment.
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?
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Support Center software to run centralized online customer support center that will handle multiple POP accounts, automatically turn customer emails into trouble tickets that can be efficiently managed based on status, queue assignment, support agents, priority etc. Automatize whole process with powerful email parser, manage support staff ccording to real-time statistics. Support Center is software with multilingual support, branding options (template based) and no limitations on number of support agents.
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Make Life Easier - Increase Sales With Our Professional PHP MySQL Support Help Desk Software!
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The OneOrZero Open Source Task Management and Help Desk System is a powerful task management and help desk application, based to 'get the job done'.
Our large user community participates in a strong modification and support forum, and assists in making the product a leader in its class. With support for many languages (see our downloads page for the current languages) we are truly an internationally supported task management and help desk system.
Our large user community participates in a strong modification and support forum, and assists in making the product a leader in its class. With support for many languages (see our downloads page for the current languages) we are truly an internationally supported task management and help desk system.
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