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Vision Desk and Altesys Help Desk and Trouble Ticketing solutions
17615
Vision Desk and Altesys Help Desk and Trouble Ticketing solutions
http://www.freedesk.it
Vision Desk is the new help desk software for Trouble Ticketing and Knowledge Management.
The main functionalities are:
? The Help desk is available and monitored 24/24, 7 days per week.
? Structured and easily interrogated Corporate Knowledge Management.
? Completely automated trouble ticket handling.
? Multi-channel request handling (email, web, sms, paper).
? Active web based Architecture.
? Telephony integration.
? Self-service for customers over web. PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006
The main functionalities are:
? The Help desk is available and monitored 24/24, 7 days per week.
? Structured and easily interrogated Corporate Knowledge Management.
? Completely automated trouble ticket handling.
? Multi-channel request handling (email, web, sms, paper).
? Active web based Architecture.
? Telephony integration.
? Self-service for customers over web. PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
This website allows you to find out more about the system, to download the sources and to demo the helpdesk. For some initial documentation (so far just installation instructions) go to the documentation page.
Category:
PowerHelpDesk includes the following features:
case registration by intranet or internet
intuitive operating and handling
PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
pursuit of the course of a case / ticket
shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
quicker reaction time on newly opened cases
clear separation between assigned and unassigned cases / tickets
case survey for the user
Workflow: notes / commentaries to a case.
three levels of authorization:
administrators or hotline agents (full rights)
departmental head (enlarged basic rights)
assistant/staff member (basic rights)
user area in which the staff member can change his own files (phone etc.)
case registration by intranet or internet
intuitive operating and handling
PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
pursuit of the course of a case / ticket
shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
quicker reaction time on newly opened cases
clear separation between assigned and unassigned cases / tickets
case survey for the user
Workflow: notes / commentaries to a case.
three levels of authorization:
administrators or hotline agents (full rights)
departmental head (enlarged basic rights)
assistant/staff member (basic rights)
user area in which the staff member can change his own files (phone etc.)
Category:
Regain control of your support needs! Helpdesk actually reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests from e-mail and online into one global manageable system. By integrating support requests with an active knowledge base and smart search tools, more issues are resolved before the client even contacts support. Administration allows extreme communication between staff members to efficiently respond to support requests. Clean organized information provides for fast response times, along with smart features that auto assign clients to specific staff members to minimize wasted time for your staff members
Category:
5. Bug Tracking
The Glare Free Bug Tracking Software is written in PHP and uses a MySQL backbend for data storage. The software is easy to install with an automatic installation wizard
Category:
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