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Trouble Ticket v1.3
17608
Trouble Ticket v1.3
http://thedotcommune.com/troubleticket.html
Trouble Ticket is a complete, free, web-based 'ticket' system for your company's IT department help desk (although it has many other uses). It allows users to enter support requests and it provides the IT staff with an easy and organized interface for working on and managing the requests. Trouble Ticket is well-documented and actively developed. It has many useful features and it is highly customizeable.
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006 Andrey Yurovsky
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006 Andrey Yurovsky
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