HelpDesk is an enterprise Self-Service software that makes it easy for your customers to share information and knowledge with support stuff.Help Desk model
Adding and solving requests, sharing and finding knowledge has never been easier
There are many "Trouble Ticket" systems out there, but I found that most of them are for software bug tracking or general customer service. I wanted something to help me manage a small network. It is important to be able to track trouble tickets against particular pieces of hardware or users
To assist new users with getting familiar with the concepts found in Cerberus Helpdesk we have created a new evaluation website. This website will allow your team to experiment with a private, personalized and pre-configured copy of Cerberus Helpdesk complete with sample tickets and knowledgebase content. If you like what you see, you can quickly relocate this Cerberus Helpdesk installation to a live environment on your own webserver or our hosting service
Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem.
The Glare Free Bug Tracking Software is written in PHP and uses a MySQL backbend for data storage. The software is easy to install with an automatic installation wizard
Joining mailing list will entitle you
to receive occasional emails informing you of news and
updates to the site and any special offers that may be
of interest to you.