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SitePanel3 is a fully-featured enterprise level support
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SitePanel3 is a fully-featured enterprise level support
http://sitepanel3.com/
SitePanel3 is a fully-featured enterprise level support and information centre for businesses and their clients. Providing all of the features you'd expect from a complete support solution and more, at a price you might not.
Why not try our fully-working demo of SitePanel3 or alternatively download a 14 day free trial to evaluate the software on your own server? If you'd rather read about some of SitePanel3's features before trying them out for yourself then take a look at our comprehensive feature tour. PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006 Morgan Harvey
Why not try our fully-working demo of SitePanel3 or alternatively download a 14 day free trial to evaluate the software on your own server? If you'd rather read about some of SitePanel3's features before trying them out for yourself then take a look at our comprehensive feature tour. PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006 Morgan Harvey
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
Trouble Ticket is a complete, free, web-based 'ticket' system for your company's IT department help desk (although it has many other uses). It allows users to enter support requests and it provides the IT staff with an easy and organized interface for working on and managing the requests. Trouble Ticket is well-documented and actively developed. It has many useful features and it is highly customizeable.
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management
Category:
2. Techtables
There are many "Trouble Ticket" systems out there, but I found that most of them are for software bug tracking or general customer service. I wanted something to help me manage a small network. It is important to be able to track trouble tickets against particular pieces of hardware or users
Category:
SitePanel3 is a fully-featured enterprise level support and information centre for businesses and their clients. Providing all of the features you'd expect from a complete support solution and more, at a price you might not.
Why not try our fully-working demo of SitePanel3 or alternatively download a 14 day free trial to evaluate the software on your own server? If you'd rather read about some of SitePanel3's features before trying them out for yourself then take a look at our comprehensive feature tour.
Why not try our fully-working demo of SitePanel3 or alternatively download a 14 day free trial to evaluate the software on your own server? If you'd rather read about some of SitePanel3's features before trying them out for yourself then take a look at our comprehensive feature tour.
Category:
4. Help Desk
Hosting a Help Desk at your site is a great way to deliver customer services. It serves as a central point for managing customer support and sales inquiries.
Help Desk comes with an issue-tracking system, which allows your customers to track their requests on the Web. It also enables you to search and analyze issues and to prevent problems from recurring. However, customer requests are not always about problems. Many of them are seeking additional information about your products and services. You can use Help Desk to bridge the communication gap.
Help Desk comes with an issue-tracking system, which allows your customers to track their requests on the Web. It also enables you to search and analyze issues and to prevent problems from recurring. However, customer requests are not always about problems. Many of them are seeking additional information about your products and services. You can use Help Desk to bridge the communication gap.
Category:
Omnistar Live is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site’s visitors and create a comprehensive web based knowledgebase. Omnistar Live’s dynamic call center support software also automatically tracks all support issues reported in a fully-featured customer support center.
Category:
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