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swDesk Online Support System
17589
swDesk Online Support System
http://www.swdesk.com/
Unlimited number of tickets allowed
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and uploaded attachments
Quick and easy signup for users
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Full six months of free technical support PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006 swDesk LLC
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and uploaded attachments
Quick and easy signup for users
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Full six months of free technical support PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006 swDesk LLC
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
I walked into a local store the other day to spend some money; I wanted to buy a gift for my husband of a new beer brewed in Scotland - I had been told that the store carried it, but I couldn't find it at all. So I decided to ask the assistant to show me where on the shelves it was stored - and I got the grumpiest, most sullen response. What a disappointment - it really put me off and I reluctantly bought the beer while vowing never to step into the store again, unless it was unavoidable. As I was leaving the store, a similar thing happened to another customer - who was deeply unhappy about his treatment.
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?
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PMOS Help Desk (PHP MySQL Open Source) was previously sold as the InverseFlow Help Desk. The software has now been open-sourced and can be downloaded and distributed freely under the GNU public license. You may notice that the software is still being sold on inverseflow.com and acehelpdesk.com. These versions are being sold illegally and are probably not supported.
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ProSupport was built on several key features that are important to maintaining a good relationship with your clients. ProSupport is a tool to help you answer your clients' questions with ease and efficiency. Simply put, ProSupport has many features that other solutions are lacking
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JRHelp is a web based helpdesk and email management application designed to streamline the operation of managing emails or support requests, with built in ticketing system , enabling you to provide better customer service to your customers
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