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PowerHelpDesk
17583
PowerHelpDesk
http://powerhelpdesk.de/en_home.htm
PowerHelpDesk includes the following features:
case registration by intranet or internet
intuitive operating and handling
PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
pursuit of the course of a case / ticket
shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
quicker reaction time on newly opened cases
clear separation between assigned and unassigned cases / tickets
case survey for the user
Workflow: notes / commentaries to a case.
three levels of authorization:
administrators or hotline agents (full rights)
departmental head (enlarged basic rights)
assistant/staff member (basic rights)
user area in which the staff member can change his own files (phone etc.) PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006 Claus van Beek
case registration by intranet or internet
intuitive operating and handling
PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
pursuit of the course of a case / ticket
shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
quicker reaction time on newly opened cases
clear separation between assigned and unassigned cases / tickets
case survey for the user
Workflow: notes / commentaries to a case.
three levels of authorization:
administrators or hotline agents (full rights)
departmental head (enlarged basic rights)
assistant/staff member (basic rights)
user area in which the staff member can change his own files (phone etc.) PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006 Claus van Beek
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
iFusion Services is a UK leading, software provider. We aim to provide you with top quality, modern software at affordable prices.
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The main functionalities are:
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? Structured and easily interrogated Corporate Knowledge Management.
? Completely automated trouble ticket handling.
? Multi-channel request handling (email, web, sms, paper).
? Active web based Architecture.
? Telephony integration.
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The main functionalities are:
? The Help desk is available and monitored 24/24, 7 days per week.
? Structured and easily interrogated Corporate Knowledge Management.
? Completely automated trouble ticket handling.
? Multi-channel request handling (email, web, sms, paper).
? Active web based Architecture.
? Telephony integration.
? Self-service for customers over web.
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