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Web based help desk software and support ticket solution: Help Desk Pilot.
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Web based help desk software and support ticket solution: Help Desk Pilot.
http://www.helpdeskpilot.com
Web based help desk software and support ticket solution: Help Desk Pilot.
PHP > Scripts and Programs > Customer Support > Help Desk
Oct 13, 2006
Tenmiles Corporation
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
You can easily handle requests from your customers with a powerful ticket management provided by this product.
Category:
2. Help Desk
Hosting a Help Desk at your site is a great way to deliver customer services. It serves as a central point for managing customer support and sales inquiries.
Help Desk comes with an issue-tracking system, which allows your customers to track their requests on the Web. It also enables you to search and analyze issues and to prevent problems from recurring. However, customer requests are not always about problems. Many of them are seeking additional information about your products and services. You can use Help Desk to bridge the communication gap.
Help Desk comes with an issue-tracking system, which allows your customers to track their requests on the Web. It also enables you to search and analyze issues and to prevent problems from recurring. However, customer requests are not always about problems. Many of them are seeking additional information about your products and services. You can use Help Desk to bridge the communication gap.
Category:
Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website.
Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, easy-to-use web interface and more.
You can completely customize the look of the Hesk by editing header, footer and style files! Hesk can also be easily translated to any language!
Many users say they like this script because it is an easy to use, simple, secure and FREE alternative to commercial (read $200+) helpdesks. It also comes with a simple install script that takes care of database setup to help you get your helpdesk up and running with very little effort.
Hesk has been tested on servers under Linux, Windows and FreeBSD operating systems. It should work on any other server as long as it has a working PHP and MySQL installation with common functions.
Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, easy-to-use web interface and more.
You can completely customize the look of the Hesk by editing header, footer and style files! Hesk can also be easily translated to any language!
Many users say they like this script because it is an easy to use, simple, secure and FREE alternative to commercial (read $200+) helpdesks. It also comes with a simple install script that takes care of database setup to help you get your helpdesk up and running with very little effort.
Hesk has been tested on servers under Linux, Windows and FreeBSD operating systems. It should work on any other server as long as it has a working PHP and MySQL installation with common functions.
Category:
EXO PHPDesk - A free helpdesk software written in PHP with MySQL backend, allows companies to interact with their customers with easy to use interface, consisting of Administraton, Staff, and Members Area.
Category:
SitePanel3 is a fully-featured enterprise level support and information centre for businesses and their clients. Providing all of the features you'd expect from a complete support solution and more, at a price you might not.
Why not try our fully-working demo of SitePanel3 or alternatively download a 14 day free trial to evaluate the software on your own server? If you'd rather read about some of SitePanel3's features before trying them out for yourself then take a look at our comprehensive feature tour.
Why not try our fully-working demo of SitePanel3 or alternatively download a 14 day free trial to evaluate the software on your own server? If you'd rather read about some of SitePanel3's features before trying them out for yourself then take a look at our comprehensive feature tour.
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