17568CRM ticket systemhttp://www.deskpro.com/The most advanced CRM ticket system available. View DeskPRO features, screenshots and demos!
DeskPRO fits all budgets with versions from $195 to $995.PHP > Scripts and Programs > Customer Support > Help DeskOct 13, 2006Headstart Solutions Ltd
Vision Desk is the new help desk software for Trouble Ticketing and Knowledge Management.
The main functionalities are:
? The Help desk is available and monitored 24/24, 7 days per week.
? Structured and easily interrogated Corporate Knowledge Management.
? Completely automated trouble ticket handling.
? Multi-channel request handling (email, web, sms, paper).
? Active web based Architecture.
? Telephony integration.
? Self-service for customers over web.
Support Center software to run centralized online customer support center that will handle multiple POP accounts, automatically turn customer emails into trouble tickets that can be efficiently managed based on status, queue assignment, support agents, priority etc. Automatize whole process with powerful email parser, manage support staff ccording to real-time statistics. Support Center is software with multilingual support, branding options (template based) and no limitations on number of support agents.
Make your life easier with Online Work Order Suite (OWOS) Lite for PHP, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
This website allows you to find out more about the system, to download the sources and to demo the helpdesk. For some initial documentation (so far just installation instructions) go to the documentation page.
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