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The Free HelpDesk!
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The Free HelpDesk!
http://exoscripts.com
EXO PHPDesk - A free helpdesk software written in PHP with MySQL backend, allows companies to interact with their customers with easy to use interface, consisting of Administraton, Staff, and Members Area.
PHP > Scripts and Programs > Customer Support > Help Desk
Oct 13, 2006
Asad Niazi
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
This is an easy to install support ticket/live support system for your website written in PHP/MySQL. For more information on this script see below.
Category:
Dapper Desk Version 5 is a titan in the arena of help desk software. We have taken our product to a new level and are rocking our competition with amazing, reliable performance and a feature set that is unmatched anywhere at any price!
Category:
Unlimited number of tickets allowed
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and uploaded attachments
Quick and easy signup for users
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Full six months of free technical support
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and uploaded attachments
Quick and easy signup for users
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Full six months of free technical support
Category:
PowerHelpDesk includes the following features:
case registration by intranet or internet
intuitive operating and handling
PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
pursuit of the course of a case / ticket
shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
quicker reaction time on newly opened cases
clear separation between assigned and unassigned cases / tickets
case survey for the user
Workflow: notes / commentaries to a case.
three levels of authorization:
administrators or hotline agents (full rights)
departmental head (enlarged basic rights)
assistant/staff member (basic rights)
user area in which the staff member can change his own files (phone etc.)
case registration by intranet or internet
intuitive operating and handling
PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
pursuit of the course of a case / ticket
shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
quicker reaction time on newly opened cases
clear separation between assigned and unassigned cases / tickets
case survey for the user
Workflow: notes / commentaries to a case.
three levels of authorization:
administrators or hotline agents (full rights)
departmental head (enlarged basic rights)
assistant/staff member (basic rights)
user area in which the staff member can change his own files (phone etc.)
Category:
5. PhpMyDesk
Multi-language support is almost working now, just need the translated versions of the language mods, and it will be available for download soon.
Category:
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