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What is PHP RT?
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What is PHP RT?
http://phprt.js-x.com/
PHP RT is an enterprise level action item tracking system.
PHP > Scripts and Programs > Customer Support > Help Desk
Oct 13, 2006
JS-X.com
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
Trouble Ticket is a complete, free, web-based 'ticket' system for your company's IT department help desk (although it has many other uses). It allows users to enter support requests and it provides the IT staff with an easy and organized interface for working on and managing the requests. Trouble Ticket is well-documented and actively developed. It has many useful features and it is highly customizeable.
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management
Some notable features of Trouble Ticket include:
A simple user front-end with Ticket status, email notifications, and the ability to make additional comments to existing Tickets.
Convenient, searchable, and customizeable Tickets list with easy sorting and display limiting.
Customizeable Ticket priority levels: create as many levels as you need, with custom colors and notification lists.
Two levels of staff accounts for improved control over the back-end interface.
Optional email notifications of new Tickets, comments, changes, etc.
Ticket browser with several Ticket status levels and Ticket delegation.
Customizeable user fields: create your own fields to store data about your users.
Security through encrypted passwords and sessions management
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Dapper Desk Version 5 is a titan in the arena of help desk software. We have taken our product to a new level and are rocking our competition with amazing, reliable performance and a feature set that is unmatched anywhere at any price!
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Multi-language support is almost working now, just need the translated versions of the language mods, and it will be available for download soon.
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Support Center is a fully automated Help Desk solution. It is the perfect tool to increase the productivity of your support staff. Due to its customizable platform and intuitive interface, this help desk system is ideal for all organizations that give support service. Whatever the size of your organization's support department, one tech or many, and whatever the amount of customers using it, Support Center makes the whole process more efficient, simple and cost-effective in all cases.
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