RepairShop2 is a complete solution to your repair & service department needs. It manages jobs, it will let your customers check repair status, it is a job and work orders organizer, it is an integrated shopping cart and it is an integrated knowledge base service for your customers or your help desk service.

Desklance is a feature packed web based Support and email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal Support solution for companies with one or more members of staff or for those who want to organise client support. As Desklance is a web based Support, your staff can also use it while on the move. And customers can send requests in using their normal email client. Try the online demonstration of our software, or read the feature list for more information.



DeskLance Technologies Ltd has been providing Internet and software solutions for small and large businesses alike since 2005. With unparalleled expertise, personalized customer service and cutting edge solutions, DeskLance Technologies is focused on the delivery of business-driven Internet solutions and an excellent client experience. Our services are driven from direct client feedback and changing market forces.


With most of our team-holding graduate degrees and post-graduate degrees in Computer Science and Software Engineering, we count Business Consultants, Business Analysts, Project Managers, Computer Programmers, Network Administrators, database administrators, and multimedia designers as valued contributors to our team

PHP RT is an enterprise level action item tracking system.

PowerHelpDesk includes the following features:
case registration by intranet or internet
intuitive operating and handling
PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
pursuit of the course of a case / ticket
shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
quicker reaction time on newly opened cases
clear separation between assigned and unassigned cases / tickets
case survey for the user
Workflow: notes / commentaries to a case.
three levels of authorization:

administrators or hotline agents (full rights)
departmental head (enlarged basic rights)
assistant/staff member (basic rights)
user area in which the staff member can change his own files (phone etc.)

OutSourcingIT provides business-centric product development services to it's clients. We offer more than just an exceptional software development capability. We partner with our clients to help build and grow their businesses. We help our clients at any point in their lifecycle: from refining a new business idea, to reinventing a legacy solution.