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Support Center
17543
Support Center
http://www.isolsoft.com
Support Center is a fully automated Help Desk solution. It is the perfect tool to increase the productivity of your support staff. Due to its customizable platform and intuitive interface, this help desk system is ideal for all organizations that give support service. Whatever the size of your organization's support department, one tech or many, and whatever the amount of customers using it, Support Center makes the whole process more efficient, simple and cost-effective in all cases.
PHP > Scripts and Programs > Customer Support > Help Desk
Oct 13, 2006
Isolsoft
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Omnistar Live is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site’s visitors and create a comprehensive web based knowledgebase. Omnistar Live’s dynamic call center support software also automatically tracks all support issues reported in a fully-featured customer support center.
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Although recent Internet based products and services are unique in many ways from those in existence for many decades or centuries, one absolute remains true. A company?s diversity of service is a major factor in its strength as demand fluctuates in a given market.
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3. Bug Tracking
The Glare Free Bug Tracking Software is written in PHP and uses a MySQL backbend for data storage. The software is easy to install with an automatic installation wizard
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I walked into a local store the other day to spend some money; I wanted to buy a gift for my husband of a new beer brewed in Scotland - I had been told that the store carried it, but I couldn't find it at all. So I decided to ask the assistant to show me where on the shelves it was stored - and I got the grumpiest, most sullen response. What a disappointment - it really put me off and I reluctantly bought the beer while vowing never to step into the store again, unless it was unavoidable. As I was leaving the store, a similar thing happened to another customer - who was deeply unhappy about his treatment.
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?
How many companies lose sales and goodwill because of poor customer service? More particularly, how many companies with bricks and mortar stores as well as online stores could vastly improve their chances of success by taking active steps to give great customer service?
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Regain control of your support needs! Helpdesk actually reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests from e-mail and online into one global manageable system. By integrating support requests with an active knowledge base and smart search tools, more issues are resolved before the client even contacts support. Administration allows extreme communication between staff members to efficiently respond to support requests. Clean organized information provides for fast response times, along with smart features that auto assign clients to specific staff members to minimize wasted time for your staff members
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