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Kayako SupportSuite offers true integrated Multi-Channel
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Kayako SupportSuite offers true integrated Multi-Channel
http://www.kayako.com
Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:
AJAX based Rich User Interface
Active Directory (LDAP), vBulletin, ModernBill integration
ViewShare feature allowing you to guide your clients in realtime
Staff to Staff Voice Chats
SLA's, Work Schedules and Escalations
Detailed Reports and Analytics
Microsoft? Outlook? Integration
Teamwork module allowing you to create shared Events, Contacts and Tasks PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006
AJAX based Rich User Interface
Active Directory (LDAP), vBulletin, ModernBill integration
ViewShare feature allowing you to guide your clients in realtime
Staff to Staff Voice Chats
SLA's, Work Schedules and Escalations
Detailed Reports and Analytics
Microsoft? Outlook? Integration
Teamwork module allowing you to create shared Events, Contacts and Tasks PHP > Scripts and Programs > Customer Support > Help Desk Oct 13, 2006
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
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