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LIVE CHAT SUPPORT SOFTWARE
17539
LIVE CHAT SUPPORT SOFTWARE
http://www.omnistarlive.com/livechat-software.htm
Our live chat support software Omnistar Live has become a very popular solution that allows businesses to provide that next level of support. The cost effective Live chat component of Omnistar Live not only allows your site visitors to request chat sessions, but it also gives your support staff the ability to initiate chat sessions with anyone that is visiting your site by simply clicking a button.
PHP > Scripts and Programs > Customer Support > Help Desk
Oct 13, 2006
Omnistar Interactive, LLC
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Other links at PHP > Scripts and Programs > Customer Support > Help Desk
Our live chat support software Omnistar Live has become a very popular solution that allows businesses to provide that next level of support. The cost effective Live chat component of Omnistar Live not only allows your site visitors to request chat sessions, but it also gives your support staff the ability to initiate chat sessions with anyone that is visiting your site by simply clicking a button.
Category:
SupportPRO SupportDesk is developed and maintained by SupportPRO.com with this insight of helping businesses to communicate with their clients effectively. Years of experience in handling customers from the web hosting industry in particular has made SupportPRO.com able to model the software in the most efficient and flexible way.
Category:
Unlimited number of tickets allowed
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and uploaded attachments
Quick and easy signup for users
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Full six months of free technical support
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and uploaded attachments
Quick and easy signup for users
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Full six months of free technical support
Category:
PHPHelpdesk started out for one main reason-- I couldn't find a better package available to do exactly what I wanted. So I wrote this helpdesk application. I started out with a small application that allowed users to login and submit tickets. Soon new features started to come. Before I knew it, the application had grown larger than I expected. More people started to use it and my life started to get busier. I've moved across the country a few times and focused on other aspects of my life. Needless to say, I've neglected this project.
Version 1.0 currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send emails to an assigned user.
Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better
Version 1.0 currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send emails to an assigned user.
Version 2.0, which I am currently starting to design, will be a complete rewrite of the applicaiton from the ground-up. Although I graduated with a BA in computer information systems, I've lost much of my programming skills over the years and will be looking to regain this knowledge by reviewing other programming websites in order to make this version a lot better
Category:
Customer Helpdesk is another revolutionary product from Comdev which provides support for your customers. Those with queries which remain unanswered, despite their search online or through FAQ Support, can create support tickets which will then be responded to in time. Such a service would most certainly be appreciated and thus propagate customer loyalty for your company and products
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