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Top > CGI and Perl > Scripts and Programs > Customer Support

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1. Online Helpdesk Creation Made Simple
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Designed to be an all-in-one online helpdesk, Support System by Ascad Networks features a powerful ticketing system, a livechat system, a knowledgebase builder, and a built-in frequently-asked-questions manager. Feature-packed and designed for website of all sizes, both your customers and support staff will be happy to have the reliability of Support System handling their support needs.
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 1 Rating: 0.00 Votes: 0

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2. reduce staff workload
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AtomicDesk is specially designed to help your company significantly reduce staff workload. As your FAQ / KnowledgeBase grows, the percentage of clients successfully served by AtomicDesk without staff assistance is ascending. Intelligent autoresponder system sends the best-matching answers from FAQ / KnowledgeBase in autoresponse to initial user's e-mail message. Fuzzy logic search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 0 Rating: 0.00 Votes: 0

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3. support request tracking script
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SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 1 Rating: 0.00 Votes: 0

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4. professional messaging software
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MessageSuite is a professional messaging software suited for helpdesk and trouble ticket solutions, live support management and project related communication.
Increase customer satisfaction while reducing your own expenses and shorten the answer time for all support & pre-sale inquiries - MessageSuite is the first choice !
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 1 Rating: 0.00 Votes: 0

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5. Streamline customer communication & support
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Streamline customer communication & support with ease and total control - No matter how demanding the task. ActivDesk will save you time, save you money and will put your customers first.

Supporting your customers is one of the most important things you can do as a business owner. This is probably one of the most overlooked aspects when it comes to selling products and services and in many instances will mean the difference between a sale or a lost sale.

In today's information age, your customers deserve and demand great customer support. It is very assuring to customers when there is support and that it is being handled in an organized and professional manner
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 0 Rating: 0.00 Votes: 0

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6. CosmicContacts v2.5
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Once you use CosmicContacts v2.5 (formerly Inquiry Handler) you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments.
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 1 Rating: 0.00 Votes: 0

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7. PerlDesk is a browser based help desk
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PerlDesk is a browser based help desk software and email management solution designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organise client communications.
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 1 Rating: 0.00 Votes: 0

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8. open source trouble ticket system
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Welcome to the home of an open source trouble ticket system. Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form, while the help desk software assigns unique number to each service request and saves it in the database to review at any time. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow.
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 1 Rating: 0.00 Votes: 0

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9. The WonderDesk help desk solution
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Good news! The ultimate web based help desk software is here from WonderDesk?. The WonderDesk help desk solution was designed to help your company offer the ultimate customer satisfaction. The best part is?WonderDesk help desk software pays for itself in no time because great customer support equals happy customers and even more sales.
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CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 1 Rating: 0.00 Votes: 0

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10. perlsupporter is a webbased helpdesk script
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perlsupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
It is based on my former "all my support" script but is a rewrite with new features.
Features:
Category:
CGI and Perl > Scripts and Programs > Customer Support

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Date Added: Oct 10, 2006 Hits: 1 Rating: 0.00 Votes: 0

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